MyWorld support

Create or continue your space

On the welcome screen, enter a nickname and select Create my space, then review and accept the privacy and community information. Use Continue my space on this device for an existing account. After connecting, the bottom My room, Explore and Missions tabs lead to decorating, neighbor visits and rewards. The device demo is a separate choice on the welcome screen.

Where are records stored?

The iOS and Android device demo stores play on your device; sample guestbook messages are not sent to other people. Online accounts store rooms, items, friends and guestbooks on the server. Online guestbook visibility follows your privacy settings. Demo backups and account records are not combined.

Before uninstalling or changing devices

Copy your demo through My room backup in room settings and store it safely. Use Restore from backup in the device demo to restore it. Backups made in a newer version may not work in an older app. They include demo guestbook content.

Demo JSON does not restore online sign-in, currency, ownership or deletion recovery. Linking an anonymous online account to email or signing into it on another device is not supported. Losing device access, clearing Android app data or uninstalling on Android can remove online account access and deletion recovery information. Do not rely on device backups or automatic transfer to a new device to recover an account. If deletion is pending, do not uninstall or clear data before completion is confirmed.

New items or images are missing

Check your connection and use Check new decorations in room settings. Existing cached content may remain during a connection error. Supported images, items and room themes can be added by content downloads; new features may require an app update.

Expressions, care and missions

Choose from seven expressions for the basic avatar in your room’s Expressions menu. Feed, play with or wash your pet. Temporary care reactions return to your chosen avatar expression. Take a short rest shows a sleeping pet.

Check mission requirements and claim completed rewards in Missions. Daily missions reset at midnight Korea time; immediate care rewards reset with the UTC date, at 9 a.m. Korea time. The same reward cannot be claimed again for that date. Real ads and ad rewards are not provided.

Report a problem or ask for help

Email addwisdom@gmail.com with your app version, device and operating system, affected screen, steps and approximate time. If useful, attach a screenshot with personal information hidden. We review inquiries and reply; immediate handling and a fixed response time are not guaranteed.

Do not send passwords, verification codes, session or recovery tokens, or full backup JSON. You may optionally provide a public player ID if you know it, but that ID alone does not prove account ownership.

We use inquiry emails, messages and voluntary attachments to answer and handle requests, and delete inquiry records held by the operator within one year after the request has been resolved.

Privacy and account deletion

See the privacy policy and account deletion instructions for information and deletion scope. You can email rights requests or ask for deletion help even if you cannot use the app. Email is reviewed by the support team; it is not an automatic account deletion service. We do not disclose or delete another person’s records without checking account ownership.