MyWorld account deletion

Request deletion in the app

Use the iOS or Android device connected to the account you want to delete. Demo and online account records are managed separately.

1. On the welcome screen, choose Continue my space on this device to connect the account to delete. If your online room is already open, continue to the next step.
2. Check the connected account, then open Account deletion in the top bar.
3. Select Delete account and read the deletion scope and recovery notice.
4. To proceed, select Request deletion in the confirmation dialog. Before sending it, you can close the dialog with Go back.
5. Check progress on the deletion screen. Completion is displayed after server deletion and recovery-data cleanup on this device are confirmed.

Account access stops when the server accepts the request. An accepted deletion cannot be canceled or undone. Acceptance does not mean immediate deletion of all records. Closing or uninstalling the app does not cancel an accepted request.

Records that are deleted

• The authentication account, profile, nickname, and public player and room mappings
• Room layout, avatar, pet, items, Stars, and purchase, care, mission and reward records
• Friendships, requests and blocking relationships
• Guestbook messages the account wrote in other rooms, messages in its own room, and related reports, social records, community consent and request-limit records

Server completion requires successful cleanup of associated game and social records and deletion of the authentication account. Copies or screenshots saved by other people, provider logs and backups, and the minimal confirmation records below are separate.

If connection drops or processing is delayed

The app keeps recovery information in secure storage on the same device so the same deletion can be checked again. iOS uses Keychain without iCloud synchronization. Android uses encrypted storage with keys protected by Android Keystore. The Android app is configured to exclude app data from automatic backups and device transfer. A connection error alone does not mean deletion was canceled or completed.

• Reopen the app and pending deletion screen on the same device, check your connection, and use Continue deletion or Check deletion status.
• If recovery data cannot be read, use Check recovery data and follow any displayed waiting period.
• If server deletion is complete but device cleanup remains, use Retry recovery cleanup.
• Do not uninstall, clear data or change devices before completion is confirmed. Demo JSON does not include deletion recovery information.
• New account creation is blocked until completion has been confirmed. Cancel unsent request applies only to preparation before a request has been sent.

Completion can take additional time depending on processing status and cleanup workload. If you lose recovery access or cannot continue, email the team below.

Minimal retained records and separate copies

Minimal completion and recovery verification records, including hashed recovery credentials, become eligible for scheduled cleanup 30 days after completion. Hashes preventing recreation of the same account become eligible after 7 days. Actual cleanup can take additional time depending on workload and processing status. Pending requests remain as needed to finish cleanup and confirm completion. These hashes are account-linked information, not anonymous statistics.

Connection logs and backups processed by providers such as Firebase follow separate retention policies. The app’s completion message confirms cleanup of the associated production account records, not immediate erasure of every provider copy. See the privacy policy for details.

Account deletion does not automatically remove device demo records, caches, external JSON backups, clipboard copies or device backups. First confirm any necessary account deletion, then remove those copies from each storage location. Resetting the demo or uninstalling alone does not delete an online account.

Email requests when you cannot use the app

You can request account deletion help or exercise privacy rights by emailing addwisdom@gmail.com. Use a subject such as MyWorld account deletion inquiry, describe your request and provide a reply address. You may optionally include a public player ID if you know it.

Email is a channel reviewed by the team, not an automatic deletion request or processing service. Opening this page or an email link does not submit a request; send the message yourself. After reviewing it, we explain the minimum verification steps needed and whether the request can be handled, then provide the outcome. Immediate completion or completion within a fixed number of days is not guaranteed.

A public player ID or sender email alone is not proof of ownership. If ownership or a representative’s authority cannot be verified, we do not disclose or delete records. Do not send passwords, verification codes, session or recovery tokens, or full backup JSON. Recovering an anonymous account or transferring it to another device using email alone is not supported.

We use inquiry emails, messages and voluntary attachments to answer and handle requests, and delete inquiry records held by the operator within one year after the request has been resolved.